The personal information that a subscriber provides is always highly secure and we do not store any credit card information. When purchasing a subscription, all such payment information is sent over 128-bit encrypted SSL connection to payment gateway. Your credit card payments will be processed using the AuthorizeNet Payment gateway. AuthorizeNet, an InfoSpace service, is the preferred global payment-processing service for e-commerce, providing server-based, multi-currency payment solutions. Thus, this will enable customers to process secure transactions in real time, 24/7, and use multiple currencies.

You can subscribe to any of our online courses/services using a credit or debit card with a Visa, MasterCard or American Express logo. Your subscription will be available for activation immediately or can be activated later from your account on our website after successful payment.

You can also subscribe via personal check, money order, or demand drafts taken in U.S. dollars. These types of payments should be mailed to us and should include the name of the subscription, the duration you wish to subscribe, along with the details that have been asked in the registration form. We will setup your account as soon as we receive your payment and notify you via email of your access credentials. All direct-mail payments must be in U.S. dollars and made payable to "USMLEWORLD, LLC". Please send the payment(s) to the address in contact us form.

Step 2 CS, Step 3 CCS, Self-Assessment Exam (SimExam) and Subject Review: These subscriptions are non-refundable, non-transferable, and cannot be converted into another subscription.

Step 1, Step 2 CK, and Step 3 Qbank: No refunds are allowed for the first 30-day duration of any subscription, unless the subscription has not been activated. Refunds are considered for subscriptions with more than 30-day duration. Refund amounts are based on the number of days elapsed since the subscription start date or the amount of questions used, whichever is greater. Except as otherwise provided in this refund policy or in the sole discretion of USMLEWORLD, no refunds or cancellations or changes to subscriptions will be allowed.

Note: A $10 transaction processing fee applies on all refund amounts.

Note: The subscriber must notify USMLEWORLD of their intent of a refund before activating their subscription (or) during the active duration.

Card declined/General Transaction Failure: When you encounter this message during the subscription process, it means that your subscription payment transaction did not go through. Your card-issuing bank has declined the transaction as it may not match your online transaction pattern, it exceeds your purchase limit, or there was an incorrect entry of subscriber information, including card number, card code, expiration date, name on card, etc. Please contact the card-issuing bank to resolve the problem and then try the operation again. If you prefer, you can also use a different card or payment means as mentioned above. Your account is still created when a payment has been declined/rejected but the subscription will be added only after a successful transaction has been made. Click Register and log-in with the username & password then subscribe to your desired course.

Incorrect CVV2 Code: When any code mismatch occurs, you will encounter this message. Because this is a security-related issue, you will not be charged for this transaction even though your card-issuing bank may approve authorization. Please enter the correct card code (CVV2 number), credit card number, and expiration date. The card code or Card Validation Code (CVC) or Card Verification Value 2 Code (CVV2) is the three-digit code located next on the back signature strip of Visa, MasterCard and the four digit code located on the front of all American Express cards (see an example here for more information and then try the operation again).

You will encounter this message when the IP address that is currently assigned to your computer by your internet service provider has been blocked. There might have been fraudulent transactions from a similar IP or an IP within a close range in the past. This does not imply that you have made any fraudulent transactions. It is just a security measure that we have adopted to avoid fraud on our website

In order to properly subscribe, you will need to fax your information to 410-337-4063:

• your full name, address, phone #, email address, and username (if you created an account on our website)
• course name(s) and duration you prefer to subscribe
• payment information (credit card number, billing address, CVV code, expiration date, etc)

Once we receive the requested information we will process it and notify you at the email address your specified with your account details. Upon subscription, access to your course material will not be blocked even though you received a "Blocked IP Address" message when attempting to purchase your initial subscription. Your submitted details will be held in strict confidentiality and will only be used to setup the subscription. Due to insecure nature of email communication, do not submit payment details (card number, expiration date, security code) via email.

Unfortunately, we do not offer discounts to individual subscribers for purchase of a new subscription based on affiliation(s). We offer group discounts on Step 1 and Step 2 qbank products with subscription duration lasting 3/6/12 months only with a minimum purchase of 50 subscriptions. To inquire more about group discounts, please contact us with all of the details below.

• Number of users in group (guaranteed enrollments)
• Desired USMLE Step (Step 1 or Step 2)
• Desired subscription package(s) from those outlined on https://www.usmleworld.com/purchase.aspx page for Step 1 or Step 2
• Payment responsibility (Group Coordinator/ School / Individual user)
• Group coordinator Name, Email address, Tele #

This could happen for two reasons:

• Multiple accounts in our system: You may have created multiple accounts on our system and are most likely using an incorrect account. Please check the latest receipt of your subscription purchase for the username and password associated with your latest subscription and try again
• Expired subscriptions: All of our subscriptions are based according to the Eastern Time Zone (GMT/UTC -5 hours or New York Time), which may be different than your local time zone. Some users may assume the date and time associated with their subscription reflects their current local time zone, when in fact, it does not

A renewal is basically an extension of time to continue access to the course material being renewed and will not start it anew. Additionally, all renewals are effective from the existing expiration date, not from the day of purchase and cannot be deferred to start at a later date/time. To qualify for renewal, you will need to renew the course before it expires. Renewals are not offered for expired subscriptions, and you will have to purchase a new subscription at regular price for minimum of 30-days.

Please log into your account via http://www.usmleworld.com and click on "Renew" button. This option provides a list of available "renewal durations and their prices" for the selected course. You can select and renew your existing course for a desired duration of time

Note: All of our subscriptions are based according to the Eastern Time Zone (GMT/UTC -5 hours or New York Time), which may be different than your local time zone.

Note: You do not need to renew a course that has not been activated

All subscriptions go into effect from the time they are activated and not the time of setup/purchase. If your initial purchase consists of multiple courses (qbank, self-assessment exam, CCS, etc.), you must activate each of them individually via your account on our website as preferred. This process of activating a subscription after purchase allows you flexibility of starting a subscription when you are truly ready to utilize it.

Our self-assessment exam subscription is independent of other subscription duration. It can be activated via your account on our website and will stay active for 2-weeks from the time of activation. You can activate it before, during or after your other subscribed course material.

We recommend that all subscription be activated within 180 days of setup/purchase. Once a subscription is activated, it cannot be paused or suspended for any reason and will run continuously for the duration of said course material.

Note: All of our subscriptions are based according to the Eastern Time Zone (GMT/UTC -5 hours or New York Time), which may be different than your local time zone.

All subscription renewals are effective from the current expiration time and cannot be made to start at a later time.

Note: All of our subscriptions are based according to the Eastern Time Zone (GMT/UTC -5 hours or New York Time), which may be different than your local time zone.

All subscriptions run continuously for the subscribed duration without any intermediate breaks. Subscriptions cannot be suspended temporarily and/or reactivated at a later time.

You can update your profile information and password at anytime by following the "Change Profile" or "Change Password" link once you log-in to your account using your original username/password at http://www.usmleworld.com. It is critical you keep this information updated as all communications related to your subscription rely on the accuracy of your profile details.

You are allowed to access your account and use your subscription(s) 24/7, regardless of your location as long as the computer/network being utilized meets the system requirements as outlined here. However, there are certain regulations that apply. The registered subscriber is the only individual who is allowed to access their account and subscription(s), and access can only occur on ONE computer at any given time (e.g. You can use your subscription from 9AM - 5PM from your work location and resume 6PM - 11PM at home, but there cannot be any overlap). All log-ins are diligently monitored and if a single account has been used from multiple computers at the same time, it will be immediately terminated without any explanation or refund.

The minimum duration of a new subscription purchase (qbank(s), Step 2 CS or Step 3 CCS) is 30-days and are not available in any other shorter or custom durations. Subscribers whose active subscription(s) have not expired can purchase renewals for 7 days and more before their active subscription expires. Please refer to the respective course description page for renewal options.

Note: All of our subscriptions are based according to the Eastern Time Zone (GMT/UTC -5 hours or New York Time), which may be different than your local time zone.

A reset is basically a permanent and irreversible purge (delete) of all of your test and performance data from our system. This option is available in only two scenarios outlined below:

• Purchase of a new subscription: You purchased a brand new subscription (i.e. your previous subscription has expired and you did not renew) and still have the old information in your Qbank
• Continuous subscription for 6-months or more without a reset: For users who have continuously subscribed to a particular course for 6 months or more and whose subscription has never been reset, we provide a one-time only opportunity to reset your test information/Qbank
  • If you purchased a 180-day or more subscription outright (6 months or greater duration when you purchased your active subscription) you can perform a reset yourself by accessing "Utilities" -> "Reset" section of your Java based qbank interface
  • If you have held your active subscription continuously for 6 or more months without any intermediate breaks and it has not been reset previously, please email us your reset request including your username so we can make the reset option available via the Java based qbank interface

Renewal of an active subscription does NOT qualify as a new subscription. Qbank test information cannot be deleted or reset in the middle of a subscription except in above two scenarios.

• Step 1 Qbank, Step 2 CK Qbank, Step 3 MCQ or self-assessment exam: We do not offer guest/trial accounts to test our software. However, you can view a non-interactive demo of our software from each of the product pages. You will need to have Adobe Flash installed on your system to view the demo.
• Step 2 CS or Step 3 CCS:
  Step 2 CS demo is available at: http://www.usmleworld.com/Step2CS/step2cs_demo.aspx
  Step 3 CCS demo is available at: http://www.usmleworld.com/Step3/Step3_CCS_demo.aspx

QBanks: Printing, saving, copying, screen capture, etc. of USMLEWorld Qbank materials is strictly prohibited. Attempts to use system commands or third party utilities to capture/print/save/copy our content is considered copyright infringement and breach of Terms of Service. We monitor all user activity diligently and repeated attempts to circumvent this may lead to account suspension, termination without refund, and/or legal action.

Step 2 CS & Step 3 CCS: Certain portions of the Step 2 CS and Step 3 CCS cases are allowed for printing.

You have to use a USMLEWorld recommended version of operating system, Internet browser and any other required softwares to access the licensed materials. Our system requirements are available for review here.

Most mobile devices lack in necessary hardware/software requirement, hence our services cannot be used from any mobile (or) other hand-held devices. Please review system requirements necessary for using our course offerings as posted here.

• Click on the link to start downloading Java v1.5 from http://javadl.sun.com/webapps/download/AutoDL?BundleId=30981
• When prompted, choose to save the file and select your desktop as the destination. Then wait for the download to finish
• Once the download is completed, close all open web browser windows and return to your desktop
• Locate the downloaded file on your desktop and double click it to start the installation process
• Follow prompts to finish the installation process
• Once Java v1.5 is installed on your Windows computer launch your Qbank/Self-Assessment/CCS Interactive software (after it has been activated from your account on our website):
  • Launch Step 1 Qbank
  • Launch Step 2 CK Qbank
  • Launch Step 3 MCQ Qbank
  • Launch Step 3 CCS Interactive software
  • Launch Self-Assessment Exam (SimExam)

Java is a core component of Mac OS X and is automatically installed with the operating system. To ensure you have the latest updates and security patches, please run Software Update by clicking on the Apple menu and selecting Software Update.

In the event your Java installation has become corrupted, you may manually download the installer from Apple's web site. For Mac OS X 10.4.8 (Tiger) or later the Java version 1.5 download is available here: http://www.apple.com/support/downloads/javaformacosx104release5.html.

For Mac OS X 10.3.4 (Panther) or later, Java version 1.4.2 is available here: http://www.apple.com/support/downloads/javaupdate142.html.

Our software is designed and tested to work with Macintosh Java v1.5 and v1.4. However, in some rare cases it is necessary to install Java v1.4 on a Mac OS X 10.4.x machine.

Once Java is installed on your computer, you can now launch your Qbank/Self-Assessment/CCS Interactive software (after it has been activated from your account on our website):

For users of OS X 10.4.1 or higher (10.5.x or 10.6.x)

• Launch Step 1 Qbank
• Launch Step 2 CK Qbank
• Launch Step 3 MCQ Qbank
• Launch Step 3 CCS Interactive software
• Launch Self-Assessment Exam (SimExam)

For users of OS X 10.3.9

• Launch Step 1 Qbank
• Launch Step 2 CK Qbank
• Launch Step 3 MCQ Qbank
• Launch Step 3 CCS Interactive software
• Launch Self-Assessment Exam (SimExam)

This is typically caused when your Anti-Virus, Anti-Spyware, or cache management software removes portions of the Java cache necessary for our program to properly function. It can also occur when users frequently change their internet connection provider (Work, Library, Personal, Public Wi-Fi etc.).

If you find yourself switching internet access point on a frequent basis, please launch your web browser to verify you have internet access before launching our course material via desktop shortcut to avoid future cache corruption.

Click here if using Macintosh OS X 10.3.9 or higher (10.4.x, 10.5.x or 10.6.x) or

Click here if using Microsoft Windows XP or higher (Vista, 7, etc.)

Most of the times when you receive this message, you will be given an option to click on Details to see further details associated with this error. It may even state the location of the file that failed to launch.

There are two possible reasons for this error:

• Your personal firewall or an Internet Security program may be blocking the access of Java to the internet. Most common software firewalls (e.g. Norton Internet Security, McAfee Personal Firewall, PC-cillin Personal Firewall, Windows Live OneCare, Webroot Desktop Firewall, ZoneAlarm, etc.) block such access by default. Disable the program(s) and try to access the course material again. Based on our prior interaction with users this was the core issue in 90% of cases.
• If you are accessing the internet via a public terminal or public access point such as School, Work, Library, Hospital, Public Wi-Fi spot, their Firewall and/or Proxy server might be blocking the necessary access of Java to the internet. You will need to either consult with the network administrator for further assistance or limit Qbank/Self-Assessment/CCS Interactive software usage from your personal internet connection.

There are two possible reasons for this issue:

• When a web accelerator is active on your local machine (installed automatically as part of your Internet Service Provider or manually installed). Disable the programs and try to access the Qbank/Self-Assessment Exam again
• When you are accessing internet via a public terminal or public access point such as School, Work, Library, Hospital, Public Wi-Fi spot, you will need to either consult the network administrator for further assistance or limit Qbank/Self-Assessment/CCS Interactive software usage from your personal internet connection

There are two possible reasons for this error:

• Our services need sustained internet access to authenticate user log-ins, download Qbank/Self-Assessment/CCS Interactive software images, Qbank/Self-Assessment/CCS Interactive software content, and software updates. If connection is lost or your internet connection is not reliable, you will receive this message. To remedy this situation, please confirm that you have internet connectivity and are getting stable data transfer speed. If you are connected via Wireless connection, please ensure that you are getting the highest signal quality and connection speeds.
• Your ISP performs the DNS lookup function each time you access a name on the internet (e.g. turns an internet name like http://www.usmleworld.com into an internet address, such as http://72.32.48.106). Sometimes you can experience problems with your ISP connection, including conversion of the website name to an IP name and performing a time-consuming lookup. You will have to raise this issue with your Internet Service Provider. (Most of the times this issue resolves in 3-5 hours depending on the DNS cache your ISP is refreshing or rechecking.)
  
  As an alternate we can suggest using a third-party DNS server such as the OpenDNS service to avoid future problems. You can find instructions and setup help for using OpenDNS on https://www.opendns.com/start/computer (This is a free service and you should not have to make any type of payment.)

This is a problem related to Java v1.6 on Windows computers and Java SE 6 on Intel based Macintosh computers. This issue can also be triggered by a recent update of Java on your computer (either via automatic update or manual update installation). Please click on the below Operating System specific link for the instructions to resolve this issue:

Click here if using Macintosh OS X 10.5 or higher or

Click here if using Microsoft Windows XP or higher (Vista, 7, etc.)

This problem may be due to your current screen resolution. The optimal screen resolution to use our course offerings is 1024 x 768, if your screen resolution is lower/higher than this value you may have a hard time interacting with the software interface.

Click here if using Macintosh OS X 10.3.9 or higher or

Click here if using Microsoft Windows XP or higher (Vista, 7, etc.)

This problem might arise if you lose your internet connection while course content is being downloaded onto your computer. The test is downloaded on your machine while the images and media are stored on the server. Hence, you may be able to move from one question to next in absence of internet connection but the images and media will not load. This is especially true if you are using a wireless (3G/GPRS/GSM/UMTS/CDMA/HSDPA/WiMAX/Wi-Fi) or dial-up connection.

If you rely on dial-up access, we recommend trying to access the course from a high-speed internet access point if possible. If you rely on wireless access, please disable the wireless device on your computer and try using a wired connection from your computer to your internet access point to avoid this issue. If the problem exists on a wired connection, then email us your username, contact number, and a suitable time to reach you by telephone. We will check if the connection is working properly.

Our qbank requires reliable and stable connection in order to download images and save tests while communicating with our servers. Wireless connections are great in terms of offering flexibility with connection but are quite unreliable when providing sustained and reliable internet connectivity.

"Resume" option is designed to allow users who accidentally ended a test without answering all questions to re-enter the test to answer all remaining questions. It also allows users to re-enter a previously suspended test and resume work on it. If you attempt to use "Resume" option on a test you answered completely before, all of your previous highlights, markings and answers will already be present in the test block. Additionally, if you use the "Resume" option with a timed test, you will have the full duration to work on said test block.

The highlight feature is resource intensive and hence, the available resources are calculated at the time the test is launched. If enough resources are not available, then the feature will be disabled. If you are running multiple programs concurrently at the time of taking a test, then your computer system's resources may not be sufficient enough to properly run the highlight feature. In addition, since the resources are calculated automatically through the script, we cannot turn it off or on specifically for your machine.

You might want to disable or quit unwanted programs (like instant messengers etc.) and close all browsers before you launch a test. We have found that minimizing the number of active programs on the computer when taking a test has helped many users in the past use the highlight function without any hassle.

Once a test is generated, it cannot be deleted from your account and adjustments cannot be made to the used/unused/incorrect/marked question pool. If you are concerned about your cumulative score or if you have accidentally closed/exited a test that you would like to re-enter, then you can use "Resume" option associated with said test from "Previous Test" section. If you are accessing our Step3 MCQ via a web interface you will need to contact us with your username and the test ID number(s) that you would like suspended.

This issue is usually caused by an update of network settings by your current or recent internet access point (probably a university, work or hospital network). Please update Java settings on your computer using these steps to resolve this issue.

Click here if using Macintosh OS X 10.3.9 or higher or

Click here if using Microsoft Windows XP or higher (Vista, 7, etc.)

A Java update published by Apple has affected a large set of OS X users who installed it manually or automatically via System Update. Please refer to http://support.apple.com/kb/TS2828 for instructions on how to resolve this issue. If these instructions fail to resolve this issue for you, we recommend contacting Apple technical support and seeking help with opening a JNLP file via Java Web Start.

This is typically caused when Java settings on your computer have either been updated manually or automatically.

• Click on the Start menu and go to the Control Panel
• For users of Windows XP or Vista: If the "Show Classic View" option is available in the upper-left corner, click it
• For users of Windows 7: Select "Large icons" in the View by drop-down box shown at the near top of the control panel (right hand-side)
• Double-click on the Java icon (In some rare cases if Java icon is not present in your control panel, contact us with the exact error and clearly specify that Java icon is not available in your control panel.)
• In the Java control Panel, click on "Settings"
• Make sure "Keep temporary internet files on my computer" checkbox is checked. If it is unchecked, please check it now
• Close out of the Java Control Panel and Windows Control Panel
• Log-in to your account via http://www.usmleworld.com and launch the software again

There are two possible reasons for this:

• Incompatible display or keyboard settings: System requirements for use of any of our course offerings states that the computer being utilized must use English as the default display and Input language. If the computer you are using is relying on a Non-English user interface (display settings and/or input settings), please change the display and input language to English and restart the computer for those changes to go into effect. Once the computer restarts you can access the self-assessment form via your account on our website. If you are unsure how to make these changes, we recommend seeking documentation specific to your operating system from the manufacturer's website.
• Issues with the actual hardware on the computer: If you are not pressing a key on your keyboard or other programmed keys (volume, brightness, contrast, etc.) while the self-assessment exam is active on your computer, then either your computer is sending extra key-presses or not properly translating your actions (scroll up, scroll down, double-tap, etc.) via the trackpad or other button based keys. In this case we recommend either using an external mouse or using a different computer altogether (perhaps a friends computer) to work on the self-assessment exam module.

Incompatible Process: This is an automated email sent to a subscriber's registered email address when our software detects the presence of an application/process on your machine which is incompatible with our Qbank/Self-Assessment/CCS Interactive software. Please disable the application before using USMLEWORLD Qbank/Self-Assessment/CCS Interactive software by following the instructions provided in the email.

Invalid Key Combination: This is an automated email sent to a subscriber when our software detects use of a key combination on your keyboard which is used for capturing screenshots on a computer. Use of these key combinations is discouraged while the Qbank/Self-Assessment/CCS Interactive software is in use.

If you have lost your desktop launch shortcut for Qbank/Self-Assessment/CCS Interactive software and wish to regenerate it,

Click here if using Macintosh OS X 10.3.9 or higher

Click here if using Microsoft Windows XP or higher (Vista, 7, etc.)

It is highly recommended that you use and review the documentation provided with Primum Computer-Based Case Simulations offered freely by USMLE on their "Orientation and Practice Materials" page located at http://www.usmle.org/examinations/practice_materials.html prior to subscribing or using our Step3 CCS interactive software. As part of the freely available material by USMLE, you will learn how to efficiently use the interface, write orders, advance the clock and perform basic patient management tasks via a very detailed presentation.

Our offering assumes that you have used Primum Computer-Based Case Simulations offered by USMLE prior to using our interactive software.

It is recommended that all users disable the pop-up blocker when accessing any courses from USMLEWorld. If a pop-up blocking program is running on your computer, disable it or close the program itself. If you do not wish to close the Pop-up blocker program, you will have to press the keyboard control ('ctrl') key before clicking on any buttons. Release the control key when you get a new window that is open in full screen.

To access Solved Step 3 CCS cases (after it has been activated from your account on our website):

• Log-in with your username and password on http://www.usmleworld.com
• Follow the link to launch your STEP 3 CCS course material.
• On the following page you have two options to chose from and you must chose "Case Management Readout Material" and follow the instructions under that section.
• You will have to grant clipboard access to gain proper access to all of the Step 3 CCS cases.

To access Interactive Step 3 CCS cases (after it has been activated from your account on our website):

• Log-in with your username and password on http://www.usmleworld.com
• Follow the link to launch your STEP 3 CCS course material
• On the following page you have two options to chose from and you must chose "Interactive CCS Software" and follow the instructions under that section

It is recommended that all users disable the pop-up blocker when accessing any courses from USMLEWorld. If a pop-up blocking program is running on your computer, disable it or close the program itself. If you do not wish to close Pop-up blocker program, you will have to press the keyboard control ('ctrl') key before clicking on any buttons. Release the control key when you get a new window that is open in full screen.

To access Step 2 CS cases (after it has been activated from your account on our website):

• Log-in with your username and password on http://www.usmleworld.com
• Follow the link to launch your STEP 2 CS course material
• Click on "I, xxx agree" AFTER carefully reviewing the provided instructions
• Once you click on "I, xxx agree" a new windows will open with all of the Step2 CS cases
• You will have to grant clipboard access to gain proper access to all of the Step2 CS cases

It is recommended that all users disable any active pop-up blocker on their system prior to accessing any courses from USMLEWorld. If a pop-up blocking program is running on your computer, disable it or close the program itself. If you do not wish to close Pop-up blocker program, you will have to press the keyboard control ('ctrl') key before clicking on any buttons. Release the control key when you get a new window that is open in full screen.

Our Step2 CS videos are embedded within the software and require Adobe® Flash® Player, 8.0 or higher installed (available at http://www.adobe.com/products/flashplayer/). Once you have installed the latest version of Adobe® Flash® Player, restart your computer and access the Step 2 CS physical examination videos. On slower connection (dial-up or wireless) it may take a few seconds to buffer the clip for seamless playback and for that reason we recommend pausing the video as soon as it starts for a few seconds. That way when you press the play button a few seconds later the entire interaction will playback clearly without any interruptions.

It is recommended that all users disable the pop-up blocker when accessing any courses from USMLEWorld. If a pop-up blocking program is running on your computer, disable it or close the program itself. If you do not wish to close Pop-up blocker program, you will have to press the keyboard control ('ctrl') key before clicking on any buttons. Release the control key when you get a new window that is open in full screen.

To access Subject Review material (after it has been activated from your account on our website):

• Log-in with your username and password on http://www.usmleworld.com
• Follow the link to launch your Subject Review material
• Click on "I, xxx agree" AFTER carefully reviewing the provided instructions
• Once you click on "I, xxx agree" a new windows will open with your selected Subject Review material
• You will have to grant clipboard access to gain proper access to said Subject Review course material

Are you using a browser that does not support cookies? Or do you have cookies disabled on your computer? Please make sure to enable the cookies prior to logging-in to the courses at USMLEWorld.

• To enable cookies in Internet Explorer 6.x and higher:
  • Click on the Tools in Internet Explorer file menu
  • Click on the Internet Options item in the menu - a new window will open
  • Click on the Privacy tab near the top of the window
  • Move the slider lower so that is on one of the levels below Medium High
  • Save changes by clicking OK
• To enable cookies in Mozilla Firefox:
  • Click on the Tools-menu in Mozilla
  • Click on the Options... item in the menu - a new window will open
  • Click on the Privacy selection in the left part of the window
  • Expand the Cookies section
  • Check the Enable cookies and Accept cookies normally by checking on the appropriate box
  • Save changes by clicking OK
• To enable cookies in Safari:
  • Click on the Safari-menu in Safari
  • Click on the Preferences... item in the menu - a new window will open
  • Click on the Security icon near the top of the window
  • Select Accept Cookies Always or Only from sites you navigate to
  • Save changes by clicking OK

If you are receiving a prompt/alert which says "Do you want to allow programmatic clipboard access?" or "Do you want to allow this page to paste information from your clipboard?" then please follow the instructions to resolve the issue.

• For Internet Explorer 6.x and higher:
  • Go to Tools -> Internet Options
  • Go to the Security tab
  • Select "Internet" zone, then click on "Custom level..."button.
  • Scroll down to "Scripting" section (at the bottom few)
  • Under "Allow Programmatic clipboard access" option, check or select (tick) Enable. Default action for this option is Prompt, which cause the pop-up message whenever there is any attempt to access the Clipboard
  • Click OK twice to exit from Internet Options
• For Mozilla Firefox:
  • Mozilla Firefox is not recommended for use with STEP2 CS and STEP3 CCS material. We recommend you use Internet Explorer built-in with your Windows Operating System.
• For Safari:
  • Open Safari Menu, and Preferences
  • Click Security icon and place a checkmark for Enable Plugins, Java, and Javascript
  • Close out of the Preferences window